Alert Monitoring
- Provide proactive support with the capability to respond timely to automatic alerts for key IT platforms and applications
Change / Release Management
- Manage the introduction of changes into production, test and development environments to ensure the pipeline of fixes and innovations is introduced to the business in a well controlled way that does not disrupt business operations
Networks
- Corporate network connectivity for corporate and store users and devices. Enable connectivity to support the company's remote working and/or work-from-home policies
Capacity Management
- Monitor and plan for capacity requirements for CPU, storage and network bandwidth, including over and under usage situations
Disaster Recovery / Business Continuity
- Plan for business continuity and disaster recovery in the event of minor or prolonged system outages. Test these plans regularly and assess the results