Service Groups

Service Groups that make up the overall Technology Service Catalog

Technology Strategy & Planning
  Long Range Technology Plan Align on a forward looking 3-5 year view of the strategic priorities of the company, with Technology providing gui...
Thu, Dec 2, 2021 3:46 PM
New Requests & Portfolio Management
  New Solution Request Identify and facilitate resourcing and decision-making for a pipeline of new solution concepts.  Align with business s...
Thu, Dec 2, 2021 3:46 PM
Software & Business Applications Delivery
  Minor Enhancement Minimal effort, low risk / high value change to an existing system, generally fitting within existing budget / SOW / Contrac...
Thu, Dec 2, 2021 3:48 PM
Systems Architecture
  Business Intelligence Architecture Drive alignment on an overall strategy and program to ensure there is a single definition of the truth for ke...
Thu, Dec 2, 2021 3:50 PM
Technology Vendor Management
  Seat License Management Manage the amount of available / used licenses by application, adjusting license amounts as necessary to optimize for bo...
Thu, Dec 2, 2021 3:54 PM
Functional Partnerships
  Planning & Allocation / ERP Partnership Provides Account Relationship Management to the functional area counterpart to understanding what th...
Thu, Dec 2, 2021 3:55 PM
Technology Support
  Self-Help Support Enable self-help and user-retrieved information. Static information offered on web pages or mobile apps, interactive chat bots ...
Thu, Dec 2, 2021 3:56 PM
Infrastructure Operations
  Alert Monitoring Provide proactive support with the capability to respond timely to automatic alerts for key IT platforms and applications ...
Thu, Dec 2, 2021 3:58 PM
Technology Refresh
  Application Lifecycle Management Monitor and plan licensing and useful life for the application portfolio, including upgrade paths Hardwar...
Thu, Dec 2, 2021 4:00 PM
Security
  Security Strategy Develop and execute a security strategy for the company Cyber Education Provide a Cyber Education Program to empl...
Thu, Dec 2, 2021 4:19 PM