Service Groups
Service Groups that make up the overall Technology Service Catalog
Long Range Technology Plan
Align on a forward looking 3-5 year view of the strategic priorities of the company, with Technology providing gui...
Thu, Dec 2, 2021 3:46 PM
New Solution Request
Identify and facilitate resourcing and decision-making for a pipeline of new solution concepts.
Align with business s...
Thu, Dec 2, 2021 3:46 PM
Minor Enhancement
Minimal effort, low risk / high value change to an existing system, generally fitting within existing budget / SOW / Contrac...
Thu, Dec 2, 2021 3:48 PM
Business Intelligence Architecture
Drive alignment on an overall strategy and program to ensure there is a single definition of the truth for ke...
Thu, Dec 2, 2021 3:50 PM
Seat License Management
Manage the amount of available / used licenses by application, adjusting license amounts as necessary to optimize for bo...
Thu, Dec 2, 2021 3:54 PM
Planning & Allocation / ERP Partnership
Provides Account Relationship Management to the functional area counterpart to understanding what th...
Thu, Dec 2, 2021 3:55 PM
Self-Help Support
Enable self-help and user-retrieved information. Static information offered on web pages or mobile apps, interactive chat bots ...
Thu, Dec 2, 2021 3:56 PM
Alert Monitoring
Provide proactive support with the capability to respond timely to automatic alerts for key IT platforms and applications
...
Thu, Dec 2, 2021 3:58 PM
Application Lifecycle Management
Monitor and plan licensing and useful life for the application portfolio, including upgrade paths
Hardwar...
Thu, Dec 2, 2021 4:00 PM
Security Strategy
Develop and execute a security strategy for the company
Cyber Education
Provide a Cyber Education Program to empl...
Thu, Dec 2, 2021 4:19 PM